We try our best to make our tours and routes accessible to those with specific needs. While we exercise caution along our tour route, some areas may not be easily accessible to some motorized or manual wheelchairs, those with limited mobility, strollers, walkers/canes, or those with injuries. We recommend calling us to discuss your unique situation with us before booking, if you are concerned about your particular needs. Flashlights or lanterns will not be provided on your tour. You may bring one with you if you wish. Most guests choose to turn on their cell phone flashlight in darker areas, however, we do not feel it is necessary in most cases.

Safety While on Tour

We walk through town on sidewalks, pathways, and alleyways, and some roadways, at night. Please use extreme caution while walking behind your guide. Our guides are instructed to watch over our guests along the way, but each person is responsible for their own personal safety. Please keep your children close to your person by holding hands, or keeping them near you at all times. Parents or guardians with children who run out into the street, or move about the tour group excessively will be asked to leave for your safety and the safety of our group.

Customer Behavior Policy

We reserve the right to refuse service to anyone at any time. In the event that you or anyone in your group presents a hostile or threatening attitude with any guest or our staff, we reserve the right to refuse your attendance to our tours as of that event and for all future instances. We do not allow disruption or hostility, hate speech, vulgarity, intoxication, or violence, period. If you or any one of your group presents themselves in this manner, you may first be asked to cease the behavior, or you will be asked to leave immediately. We reserve the right to call law enforcement if the situation deems necessary. Thank you for behaving with courtesy and kindness, as our staff expects no less of our behavior as a company. No refunds will be issued to any guests who are asked to leave due to behavior problems.

Children on Tour

Children can get very scared at our tours and events. Our guides are trained to help calm your child’s worries, and make them feel at ease. Our family tour is geared toward children, and specifically designed for a child’s perspective. We recommend joining our Family Tour, or our General Admission tours if you plan to bring children under the age of 12. Children under the age of 17 years old must be accompanied by a parental guardian in order to attend the tour. Children under the age of 12 must remain beside their parent during the entire tour or event. We request that you hold your young child’s hand while walking if possible. Children who are disruptive, talkative, running, playing, screaming, or crying will be asked to cease the behavior. If behavior does not change, you and your child will be required to leave. In the event that your child is uncontrolled, we reserve the right to reschedule your tour or cancel it without refund. We ask that very young children under the age of 6 years old remain at home, however, it is up to you to decide if your child is ready for a ghost tour experience.

Pets or Service Animals

Due to the nature of the tour, only certified service animals may attend the tour. No pets or emotional support animals are allowed. If you will be bringing a service animal on the tour, you must contact us and let us know by text, email, or phone call, prior to your tour date.

Intoxicated guests (Public Non-Pub Tours)

If you or anyone in your group are visibly intoxicated, we will ask you/them to leave the tour. This is for you/their safety as well as the group, as it is not safe to walk the tour while intoxicated. We will not refund tickets for intoxicated guests who are asked to leave.

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