We are seeking a very flexible, honest, reliable, talented, open, fun, and outgoing person to join our Customer Service Team for a New Customer Service Agent position.
Remote Work / Shifts
Wednesday, Thursday, Friday, Saturday and Sunday nights, weekdays optional, per tour, part-time, on-call, when needed. Hours needed 6:00 PM EST to 12:00 PM EST.
Wages
Negotiable based upon Experience and additional financial incentives for High Guest Satisfaction results.
Requirements
- Must be legally eligible to work in Virginia and the United States of America
- Must be able to pass background checks to include credit and criminal history checks
- Must be age 21 or over due to the types of tours we provide
- Must have exceptional communication and customer service skills.
- Must have a neat and clean appearance.
- Must have a positive and outgoing personality.
- Will handle check-in and greeting of customers.
- Daily reporting to management.
- Must have knowledge of and own a smartphone (iPhone preferred) or similar device.
- Must be able to speak very clearly and loud enough to be heard.
- Must be able to work nights, between the hours of 6:00 PM to 12:00 PM
Job Summary
Customer Service Agent is is responsible for assisting guest with their questions, issues, concerns and requests as well as assisting with tour sign-up and logistical changes for guides and guests. Agents are required to have excellent customer service skills, Website/IT skills, and communication skills . Full description of this job will be explained at interview and hire.